Frequently Asked Questions


Q. Where are you located?

A. We are located in Kew, a suburb of Victoria in Australia.


Q. When are you open?

A. Our opening hours are strictly 8am through to 6pm Saturdays & Sundays. 


Q. When I book, do I need to pay for my photo shoot upfront?

A. Engagement Photo Shoots require payment in full during the booking process. Should you book your Wedding with us, you have the choice of paying either the full amount upfront (which entitles you to a free Engagement Package Photo Shoot, valued at $245, absolutely free) or, pay a 50% deposit upfront (non refundable), with the remaining balance to be paid in full, one week prior to your Wedding Day. 


Q. How secure is your online payment system?

A. Our online payments are securely processed via Stripe & PayPal.  Stripe use AES-256 encryption, keeping your credit card details secure when shopping online. PayPal allows you to pay online without sharing your financial details. PayPal encrypt your confidential information using the Secure Sockets Layer Protocol (SSL) with an encryption key length of 128-bits. 


Q. Is tax included?

A. We are current not registered for GST, so tax at this stage, is not required. 


Q. Do you have any Terms & Conditions?

A. Yes we do. Please read our Standard Terms & Conditions of Use prior to purchasing any of our Packages.